--- title: "What to tell legal | Am I Ready for Agents?" description: "What to tell legal: the decision, three options with what each one costs, dated facts and the sentence to send your web team." canonical: https://amireadyforagents.com/decisions/what-to-tell-legal site: "Am I Ready for Agents?" last_updated: 2026-11-04 section: "Decisions" --- # What to tell legal | Am I Ready for Agents? > What to tell legal: the decision, three options with what each one costs, dated facts and the sentence to send your web team. Source: https://amireadyforagents.com/decisions/what-to-tell-legal Site: Am I Ready for Agents? Last reviewed: 2026-11-04 # What to tell legal ## In short Decide what your terms, privacy notice and consent rules say about agents acting for customers, and who signs off the wording. Without a position, platform defaults decide for you. Legal needs to know which agents you let in, which steps always need the customer's consent and what you refuse, such as training on your data. ## The decision Decide what your terms, privacy notice and consent rules say about agents acting for customers, and who signs off on that wording. Who decides: Legal, with the head of digital and the data protection lead where there is one. ## The options 1. **Write agent rules into terms of use**States who may act for a customer and how; Amazon relied on its conditions of use when it blocked Muse. [Retail Gazette: Amazon blocks Meta's Muse (22 Sep 2026)](https://www.retailgazette.co.uk/blog/2026/09/amazon-blocks-metas-new-ai-shopping-agent-from-its-website/), read 4 Nov 2026. 2. **Require consent at the sensitive step**Zocdoc requires explicit patient consent before an agent books, changes or cancels. [Zocdoc for Agents (markdown)](https://www.zocdoc.com/business/welcome-agents.md), read 4 Nov 2026. 3. **Say nothing yet**Platform defaults decide for you; Shopify and Microsoft enrolment settings are examples. [Shopify Help Center: Meta agentic storefront](https://help.shopify.com/en/manual/online-sales-channels/agentic-storefronts/meta), read 4 Nov 2026. ## What we found - 28 Oct 2026 Healthcare Dive reported that Zocdoc bars registered agents from training on, reselling or republishing its data. Trade press report. [Healthcare Dive: Zocdoc invites AI agents (28 Oct 2026)](https://healthcaredive.com/news/zocdoc-invites-ai-agents-to-book-appointments-on-behalf-of-patients/873035), read 4 Nov 2026 - 15 Sep 2026 Cloudflare publishes the no-training preference in robots.txt through its Disallow AI Training setting, launched 15 September 2026. [Cloudflare: Disallow AI Training, Accountable crawlers (15 Sep 2026)](https://blog.cloudflare.com/accountable-mixed-use-ai-crawlers/), read 4 Nov 2026 ## How to decide - Bring legal the list of agent surfaces you are on and the position from the bot and checkout decisions. - Name the steps that always need the customer: signing, sharing confidential documents and payment. - Decide whether the terms say who may act for a customer, and how you refuse an agent that does not identify itself. ## Where this shows up - [Self-check question 17](https://amireadyforagents.com/self-check#q17)Are your returns, cancellation, privacy and terms pages public, current and readable without logging in? - [Self-check question 18](https://amireadyforagents.com/self-check#q18)Is there a named person in your business who owns how AI agents are treated on your site? - [The healthcare guide](https://amireadyforagents.com/for/healthcare)Appointment booking through Zocdoc, Gemini and Amazon Health AI, with patient consent rules. - [The professional services guide](https://amireadyforagents.com/for/services)Assistants that call firms, fill quote forms and collect availability. - [The financial services guide](https://amireadyforagents.com/for/finance)Comparison and quote apps inside ChatGPT that hand off to the firm's own site. ## Sources 1. [Retail Gazette: Amazon blocks Meta's Muse (22 Sep 2026)](https://www.retailgazette.co.uk/blog/2026/09/amazon-blocks-metas-new-ai-shopping-agent-from-its-website/) (retailgazette.co.uk/blog/2026/09/amazon-blocks-metas-new-ai-shopping-agent-from-its-website), read 4 Nov 2026. 2. [Zocdoc for Agents (markdown)](https://www.zocdoc.com/business/welcome-agents.md) (zocdoc.com/business/welcome-agents.md), read 4 Nov 2026. 3. [Shopify Help Center: Meta agentic storefront](https://help.shopify.com/en/manual/online-sales-channels/agentic-storefronts/meta) (help.shopify.com/en/manual/online-sales-channels/agentic-storefronts/meta), read 4 Nov 2026. 4. [Healthcare Dive: Zocdoc invites AI agents (28 Oct 2026)](https://healthcaredive.com/news/zocdoc-invites-ai-agents-to-book-appointments-on-behalf-of-patients/873035) (healthcaredive.com/news/zocdoc-invites-ai-agents-to-book-appointments-on-behalf-of-patients/873035), read 4 Nov 2026. Reported by trade press. 5. [Cloudflare: Disallow AI Training, Accountable crawlers (15 Sep 2026)](https://blog.cloudflare.com/accountable-mixed-use-ai-crawlers/) (blog.cloudflare.com/accountable-mixed-use-ai-crawlers), read 4 Nov 2026. Last reviewed 4 November 2026 Reviewed 4 November 2026. [5 sources](#sources), each with the day it was read. ## Send this to your web team **Take this to your web team**Please confirm our returns, cancellation, privacy and terms pages load as text without JavaScript or a login, and are linked from every product or booking page. The full list of sentences is on [ask your web team](https://amireadyforagents.com/ask-your-web-team).